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Designing your Hosted PBX - How do you want your company to be perceived by the public
©2008 Primevoiceonline.com

The two most popular ways to answer incoming calls are:

Receptionist or designated staff answer the phones - Live person method
AutoAttendant answers the call and asks the customer routing questions - self routing method

Your Sales Associate can discuss this important option with you and help you decide which is best for your company.

Which option would you prefer:

How do you want your Main Number listed in the White pages [exactly]

VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring
VM Handset Publish Email If No-Answer send to or If Busy send to or Name it Simultaneous Ring

Phone Number or Extension Enable Name Dialing Enable First Level Dialing Voice Type Enable After Hours Greeting

Business Hours are: e.g. Monday to Friday 9am to 5pm Enable Holiday Greeting Holiday are: Example: New Year, MLK, Washington, Memorial, Independence, Labor, Columbus, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas

Business Hours Greeting Example: Thank you for calling ACME Company. If you know the extension of the person you are trying to reach, dial it at any time. For sales, press 1, for customer service, press 2. For the company directory press 3, or stay on the line for the operator.

Routing Example:
Key        Description   Action**                             Send call to Number   If no answer   Send to Number
0           Operator      transfer to operator            1234                          Voice Mail
1           Sales           transfer with prompt           6789                          Number            4425
2           Service        transfer without prompt      4563                          Hunt Group      3367

Call Flows Left to Right

Key Press 0 Action Send Call to Number If No Answer send to Send to Number
Key Press 1 Action Send Call to Number If No Answer send to Send to Number
Key Press 2 Action Send Call to Number If No Answer send to Send to Number
Key Press 3 Action Send Call to Number If No Answer send to Send to Number
Key Press 4 Action Send Call to Number If No Answer send to Send to Number
Key Press 5 Action Send Call to Number If No Answer send to Send to Number
Key Press 6 Action Send Call to Number If No Answer send to Send to Number
Key Press 7 Action Send Call to Number If No Answer send to Send to Number
Key Press 8 Action Send Call to Number If No Answer send to Send to Number

**Note: you can setup the Auto Attendant to tell the caller that the call is being transferred (transfer with prompt – the Attendant will use the personalized name setup by the employee in his/her voicemail box).

After Hours and Holiday Greeting Example: Thank you for calling ACME Company. Our offices are closed. For the company directory press 3.If you know the extension of the person you are trying to reach, dial it at any time.

Routing Example:
Key        Description   Action**                             Send call to Number   If no answer   Send to Number
0           Operator      transfer to operator            1234                          Voice Mail
1           Sales           transfer with prompt           6789                          Number            4425
2           Service        transfer without prompt      4563                          Hunt Group      3367

Call Flows Left to Right

Key Press 0 Action Send Call to Number If No Answer Send to Number
Key Press 1 Action Send Call to Number If No Answer Send to Number
Key Press 2 Action Send Call to Number If No Answer Send to Number
Key Press 3 Action Send Call to Number If No Answer Send to Number
Key Press 4 Action Send Call to Number If No Answer Send to Number
Key Press 5 Action Send Call to Number If No Answer Send to Number
Key Press 6 Action Send Call to Number If No Answer Send to Number
Key Press 7 Action Send Call to Number If No Answer Send to Number
Key Press 8 Action Send Call to Number If No Answer Send to Number

**Transfer with prompt – the Attendant will use the personalized name setup by the employee in his/her voicemail box.

Hunt Group 1

Emp 1 Name your Hunt Group
Emp 2
Emp 3
Emp 4
Emp 5
Sequential Ring this group in order with rings each
Simultaneous Ring this whole group

Hunt Group ends in: what is the first number in the other group

Hunt Group 2

Emp 1 Name your Hunt Group
Emp 2
Emp 3
Emp 4
Emp 5
Sequential Ring this group in order with rings each
Simultaneous Ring this whole group

Hunt Group ends in: what is the first number in the other group

Hunt Group 3

Emp 1 Name your Hunt Group
Emp 2
Emp 3
Emp 4
Emp 5
Sequential Ring this group in order with rings each
Simultaneous Ring this whole group

Hunt Group ends in: what is the first number in the other group

Hunt Group 4

Emp 1 Name your Hunt Group
Emp 2
Emp 3
Emp 4
Emp 5
Sequential Ring this group in order with rings each
Simultaneous Ring this whole group

Hunt Group ends in: what is the first number in the other group

Please notify us is you need more than 4 Hunt Groups